Terms and Conditions
At Gala Events it is of paramount importance to us that all our clients enjoy perfectly planned events and hospitality that exceed their expectations. Further, we want to ensure that both the initial booking and payment process runs smoothly. Please note that all packages are subject to availability and prices are subject to change. All of our bookings are bound by these terms and conditions and by placing a booking, you agree to be bound and adhere to these. These terms and conditions shall be governed by English law and shall be subject to the sole jurisdiction of the English courts.
Reservations/bookings are accepted subject to availability and on receipt of a confirmation email by the client. The reservation becomes effective on the issue of a confirmation of booking by Gala Events. A VAT invoice for the agreed amount will be sent automatically to you and payment of the balance is due within 30 days. Any bookings which are made within 30 days of the event, must be paid in full immediately. Gala Events are not obliged to dispatch tickets, passes and other documentation relevant to the booking until all invoices are paid in full. A service charge of 2.65% will be added to each credit card payment to cover the bank charges, with 3.85% charged for American Express cards.
For reservations/bookings which involve foreign travel it is the responsibility of the clients to ensure that their passports and any other travel documentation (including travel and medical insurance) are in order and that if details are required by Gala Events, these details are provided when requested. If clients are unable to travel as a result of failing to produce the necessary documentation, the clients will be liable to pay the cancellation clause set out below. Furthermore, Gala Events will not accept any responsibility or refund any money in cases where the clients are unable to travel because of an invalid or mislaid passport.
In the event of cancellation by the client, at any time after Gala Events has issued a ‘confirmation of booking’, the client remains liable for the total value of the booking and any additional services booked. Cancellations must be received by Gala Group in writing and in the event of cancellation, Gala Events will use its best endeavours to re-sell cancelled packages to mitigate the client’s liability. In the event of cancelled packages being re-sold, Gala Events shall be entitled to 25% of the total original booking value and any other services booked and subsequently cancelled.
The contract to provide the arrangements shall be created by Gala Events’ acceptance of your booking on receipt of a confirmation email. The parties making the contract are Gala Events on the one hand and all clients and persons represented by the person who confirms the booking on the other.
What is not included in the package
All transport arrangements to and from the event unless specified. All items of a personal nature such as telephone calls, insurance premiums etc. Any ‘extra’ items requested and arranged are chargeable and payable on receipt of Gala Events invoice.
What is included in the package
Only the items detailed in the appropriate sales literature or as further detailed in the invoice.
Timetable of Events
Whilst timetables are published they unfortunately cannot be guaranteed and cannot be a condition or form part of a contract. Timetables are subject to alteration without notice, but every effort will be made by Gala Events to provide the best alternative timetable possible.
The times and dates of an event/occasion may be modified or re-scheduled, under unforeseen circumstances including, without limitation, force majeure, safety and security concerns or a decision by a governing body, television broadcaster or any other competent authority. If an event/occasion is re-scheduled for one of the reasons contemplated above, Gala Events will use its best efforts to arrange for hospitality services to be provided at the re-scheduled event/occasion. In this case the hospitality services contained in the hospitality packages remain valid for the re-scheduled event/occasion, but the client acknowledges and accepts that the provision of the hospitality services may be altered.
Gala Events give no guarantee whatsoever that the event/occasion shall take place, eg weather at Wimbledon. Should any event/occasion be cancelled for any reason whatsoever, the client will have no entitlement to any refund of monies paid. In some cases there may be a refund due from the ‘events rights holder’ for the ticket element of a package. Details of such refund schemes are sent out with the event tickets. It is the responsibility of the client to adequately insure themselves against postponement or cancellation, for whatever reason, of the event/occasion. The provisions of the S1(2) of the Law Reform (Frustrated Contracts) Act 1943 (or any re-enactment thereof) shall not apply to any agreement between Gala Events and the client.
Gala Events in making arrangements on behalf of its clients, contracts with third parties for provision of all of the necessary facilities including the provision of tickets for entry to the event/occasion. In doing so it expressly agreed that Gala Events acts only as an agent of the client and that no liability of any kind howsoever caused shall attach to Gala Events in connection with or arising out of such arrangements. The contract with Gala Events and the client shall be subject to any terms and conditions with third parties. In the event that such facilities or tickets shall not be available, for whatever reason, any liability of Gala Events shall be limited to the return of all sums paid by the client for such facilities or tickets.
Alterations or Cancellations of arrangements by Third Parties
In the event of the cancellation or postponement of an event/occasion, or when the arrangements and/or facilities for any event/occasion are changed or cancelled by a third party, Gala Events will use its best endeavours to provide an alternative.
Changes to arrangements by Gala Events
Every reasonable effort will be made by Gala Events to adhere to advertised and confirmed arrangements, but Gala Events reserves the rights at its sole discretion to alter, omit or change arrangements should it be found necessary to do so, and shall have no liability whatsoever to the client for any such changes, save a refund of any monies not expended.
All prices and arrangements are subject to VAT. Gala Events reserves the right to alter published or confirmed prices at any time prior to the event, to cover increased costs.
Delivery of Hospitality packages/tickets
Unless the parties agreed that hospitality packages will be picked up by the client at the offices of Gala Group, they will be delivered by registered mail to the address stated on the booking form or to a different address provided by the client, provided that timely and complete payment of the price has been received in accordance with these terms and conditions. It is the clients responsibility to arrange for an authorised representative to be present at the delivery address to receive the hospitality packages. If the client has not received the hospitality package within a reasonable timeframe before the event/occasion, it is the sole responsibility of the client to contact Gala Events on 0844 811 6800. Gala Events will then conduct any reasonable investigation in connection with the problem reported by the client, such investigation being at the client’s cost, to the extent the client turns out to be responsible for the problem.
Code of Conduct
All events/occasions are subject to the code of conduct at the venue. Codes of conduct shall apply to the client and its guests and any reference to the client shall be deemed to be a reference to a guest and vice versa. Any measures taken or imposed by the competent authorities and especially the police authorities shall apply to the client and/or guests with regard to events/occasions. In particular, if a client or guest is expelled from or refused entrance to an event/occasion as a result of a breach of the code of conduct, the client and/or the guest shall lose all their rights with regard to the event/occasion with no right of refund.
Lost or Mutilated Tickets or Passes
Tickets/access passes that are unreadable due to mutilation of any kind will not be accepted for admission. Gala Events is not responsible for lost, stolen, damaged, destroyed, forgotten or mutilated access passes/tickets; these will not be replaced or reimbursed.
Gala Events shall not be liable for any matter whatsoever that is beyond its control, and shall not in any circumstances be responsible for any sequential or indirect loss that may be incurred by the client or its guests, associates and agents, or any third party. All guests should keep valuables with them at all times.