At Gala Management Services Limited (Gala Events/ the Company) it is of paramount importance to the Directors that all our Clients (you) enjoy perfectly planned events and hospitality. Further, Gala Events want to ensure that both the initial booking and payment process runs smoothly subject to the Terms below.
Please note that all packages ordered from the Company are subject to availability and prices are subject to change. All bookings made by the Client / you are bound by these terms and conditions and by placing an Order, you agree to be bound and adhere to these. These terms and conditions shall be governed by English law and shall be subject to the sole jurisdiction of the English courts.
Reservations / Bookings
Reservations/ are accepted strictly subject to availability and must be confirmed by email from the client/ you forthwith. The reservation only becomes an effective booking on the issue of a confirmation of booking to the Client/ you by Gala Events. A VAT invoice for the agreed amount will be sent automatically to the Client / you and payment of the sum due must be paid within 30 days of the date thereon, otherwise the Booking may be cancelled at Gala Events sole discretion. Any bookings which are made within 30 days of the event, must be paid in full immediately.
Gala Events will not dispatch tickets, passes and other documentation relevant to the booking, until all invoices then outstanding and payable to it by the Client / you are paid in full. No liability is accepted for losses suffered occasioned by late payment. A service charge of 2.65% will be added to each credit card payment to cover the bank charges, with 3.85% charged for American Express cards.
For reservations/bookings which involve foreign travel it is the sole responsibility of the client/ you to ensure that appropriate passports and any other travel documentation (including travel and medical insurance) are valid if details are required by Gala Events, they shall be provided promptly when requested, but Gala events do not warrant that their inspection thereof will ascertain any deficiencies and if clients / you are unable to travel as a result of failing to produce or have the necessary documentation, the clients/ you will be liable to pay any of the cancellation clause set out below. Furthermore, Gala Events will not and do not accept any responsibility or refund any money in cases where the clients/ you are unable to travel because of an invalid or mislaid passport or other necessary travel document.
Please note that the Company strongly advises all Clients to effect adequate Travel Insurance in connection with the Event and cannot be held responsible for any losses arising as a result of the Clients failure to do so.
In the event of cancellation by the client/ you, at any time after Gala Events has issued a ‘confirmation of booking’, the client/you remains liable for the total value of the booking and any additional services booked. All cancellations are not valid until received by Gala Events in writing.
In the event of cancellation, Gala Events will use its reasonable endeavours to re-sell cancelled packages to mitigate the client’s/your liability but no guarantee is given that this will occur. In the event of cancelled packages being re-sold, the Client / you agree that Gala Events shall be entitled to 25% of the total original booking value and any other services booked and subsequently cancelled such sum being deducted from any refund made.
The contract to provide the arrangements shall be created by Gala Events’ confirmation email issued to the Client / you confirming the Booking. The parties making the contract are The Company and the clients / you and no third party shall have any contractual claim against Gala Events of any nature whatsoever.
What is not included in the package
All transport arrangements to and from the event unless specified and agreed in writing. All items of a personal nature such as telephone calls, insurance premiums etc. Any ‘extra’ items requested and arranged are chargeable and payable on receipt of Gala Events invoice.
What is included in the package
Only the items/ services detailed in the invoice.
Timetable of Events
Whilst Gala Events provide timetables, the information contained therein unfortunately cannot be guaranteed and are specifically excluded as a condition, nor form part of a contract between the Client / you and Gala Events. Timetables are subject to alteration without notice, but every reasonable effort will be made by Gala Events to provide an alternative timetable if possible.
The times and dates of an event/occasion may be modified or re-scheduled, under unforeseen circumstances including, without limitation, force majeure, safety and security concerns or a decision by a governing body, television broadcaster or any other competent authority. If an event/occasion is re-scheduled for one or more of the reasons contemplated above, Gala Events will use its reasonable efforts to arrange for hospitality services to be provided at the re-scheduled event/occasion. In this case the hospitality services contained in the hospitality packages remain valid for the re-scheduled event/occasion, but the client/ you acknowledges and accepts that the provision of the hospitality services may be altered. In addition if the re-scheduled event cannot be attended by you Gala is under no Liability to make any refund unless it receives reimbursement from the event organiser / event holder in which case a refund of the ticket element only, which may be may be made at Gala’s discretion. If there is a refund from the ‘events rights holder’ for the ticket element of a package. Details of such refund schemes are sent out with the event tickets. It is the responsibility of the client/ you to adequately insure against postponement or cancellation, for whatever reason, of the event/occasion. The provisions of the S1(2) of the Law Reform (Frustrated Contracts) Act 1943 (or any re-enactment thereof) shall not apply to any agreement between Gala Events and the client.
Gala Events in making arrangements on behalf of its clients /you, contracts with third parties for provision of all of the necessary facilities including the provision of tickets for entry to the event/occasion. In doing so it expressly agreed that Gala Events acts only as an agent of the client/ you and that no liability of any kind howsoever caused shall attach to Gala Events in connection with or arising out of such arrangements. The contract with Gala Events and the client / you shall be subject to any terms and conditions between Gala Events and such third parties. In the event that such facilities or tickets shall not be available, for whatever reason, any liability of Gala Events shall be limited to the return of all sums paid by the client / you for such facilities or tickets and not any consequential loss
Alterations or Cancellations of arrangements by Third Parties
In the event of the cancellation or postponement of an event/occasion, or when the arrangements and/or facilities for any event/occasion are changed or cancelled by a third party, Gala Events will use its reasonable endeavours to provide an alternative.
Changes to arrangements by Gala Events
Every reasonable effort will be made by Gala Events to adhere to advertised and confirmed arrangements, but Gala Events reserves the rights at its sole discretion to alter, omit or change arrangements should it be found necessary to do so, and shall have no liability whatsoever to the client for any such changes, save a refund of any monies not expended.
All prices and arrangements are subject to VAT. Gala Events reserves the right to alter published or confirmed prices at any time prior to the event, to cover increased costs.
Delivery of Hospitality packages/tickets
Unless the parties agree in writing that hospitality packages will be collected in person by the client/ you at the offices of Gala Events upon production of reasonable identification, they will be delivered by registered surface mail to the address stated on the booking form or to a different address provided by the client in writing, provided that timely and complete payment of all sums due has been received in accordance with these terms and conditions. Whilst The Company will use its best endeavours to ensure that all information is correct on the envelope no liability is accepted for any errors arising therefrom. The client will be charged the special delivery cost of £6.45. It is the client’s responsibility to arrange for an authorised representative to be present at the delivery address to receive the hospitality packages. If the client has not received the hospitality package within a reasonable timeframe before the event/occasion, it is the sole responsibility of the client to contact Gala Events on 0800 195 4250. Gala Events will then conduct any reasonable investigation in connection with the problem reported by the client, such investigation being at the client’s sole cost, to the extent the client turns out to be responsible for the non-delivery.
Tickets and event information will be dispatched after checking for accuracy by Gala at your/Clients risk by Recorded delivery/Signed for post or Electronically (with a delivery receipt). In the latter cases please ensure your email is secure. They should be checked promptly for accuracy as soon as should they are received. The tickets are unique and it is difficult to get replacements or substitutes and whilst Gala will use reasonable endeavours to obtain the same if a delivery is incomplete (subject to satisfying itself as to the circumstances thereof) no such request will be entertained unless You/the Client informs Gala in writing (which includes email) within 72 hours of receipt of any issues/deficiencies in connection therewith. Gala gives no guarantee that replacements can be obtained.
Code of Conduct
All events/occasions are subject to the rule of behaviour and proper conduct at the venue. Correct behaviour and conduct standards shall apply to the client and its guests and any reference to the client shall be deemed to be a reference to a guest and vice versa. Any measures taken or imposed by the competent venue authorities and especially the police /security authorities shall apply to the client and/or guests with regard to events/occasions. If a client or guest is expelled from or refused entrance to an event/occasion as a result of any misbehaviour or inappropriate conduct whatsoever (even if subsequently acquitted of any offence by a Court), the client and/or the guest shall lose all their rights with regard to the event/occasion with no right of refund.
Lost or Mutilated Tickets or Passes
Tickets/access passes that are unreadable due to mutilation of any kind will not be accepted for admission. Gala Events is not responsible for lost, stolen, damaged, destroyed, forgotten or mutilated access passes/tickets; these will not be replaced or reimbursed.
Gala Events shall in so far as permitted by Law not be liable for any matter whatsoever that is beyond its control, and shall not in any circumstances be responsible for any sequential or indirect loss that may be incurred by the client or its guests, associates and agents, or any third party. All guests should keep valuables with them at all times and no liability is accepted by Gala Events for any loss.
No variation will be permitted unless in writing and agreed by The Company
All persons attending the Event confirm and Warrant to Gala that they are not suffering from Coronavirus Disease (COVID-19) and or the virus known as Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2) and have not had any symptoms for the previous 10 days.
If persons attending an Event have to cancel because they are suffering from or may be showing symptoms of Coronavirus Disease (COVID-19) and or the virus known as Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2) or Covid symptoms or are prohibited from attending due to government advice or Order (including for the avoidance of doubt a Track and Trace notification) then under no circumstances shall Gala be liable to refund any sums paid by them or their group.
Gala reserve the right to carry out a random Temperature Test or Rapid Flow Test upon all guests attending any Event and if either the guest refuses or the test is positive (even though such test is subsequently shown to be false) they will be excluded from the event and no refund will be given.